Shipping & Return Policy
Effective Date: September 5, 2026
Thank you for shopping with Suds Up Soap Company! We take pride in creating handmade soaps, body oils, and sugar scrubs that are made with care. Please review our shipping and return policies below.
Shipping
Processing Time
Orders are typically processed within 2–5 business days after your order is placed.
During product launches, holidays, sales, or other high-volume periods, processing may take a little longer. We appreciate your patience while we prepare your order with care.
Shipping Time
Once your order has been processed and shipped, delivery times depend on the shipping carrier and destination.
Please keep in mind that shipping times are estimates and are not guaranteed. Suds Up Soap Company is not responsible for delays caused by the shipping carrier, severe weather, holidays, or circumstances outside of our control.
Shipping Address
Please make sure your shipping address is correct before completing your purchase.
Suds Up Soap Company is not responsible for packages shipped to an incorrect address provided by the customer.
If you notice an incorrect address immediately after placing your order, please contact us as soon as possible. We will do our best to correct the address before your order ships.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the address provided by the customer, Suds Up Soap Company is not responsible for packages that are lost or stolen after delivery.
If your package appears to be lost or has not arrived within the expected delivery period, please contact us so we can help determine the appropriate next steps.
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged packaging and products.
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Returns & Exchanges
Because our products are personal-care items, Suds Up Soap Company does not accept returns or exchanges on opened or used products for health and safety reasons.
If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery.
Approved issues may qualify for a replacement or store credit at the discretion of Suds Up Soap Company.
Unopened Products
If you received the wrong product or there is another issue with an unopened product, please contact us before sending anything back.
Please do not mail a product back without contacting us first.
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Refunds
If a refund is approved, the refund will be issued to the original payment method.
Please allow your financial institution additional processing time for the refund to appear in your account.
Shipping fees are generally non-refundable, unless the issue was caused by an error on our part.
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Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We can only guarantee cancellation if your order has not yet been processed or shipped.
Once an order has shipped, it cannot be canceled through Suds Up Soap Company.
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Product & Fragrance Information
Our products are handmade and may have slight variations in appearance, color, texture, or fragrance from one batch to another. These natural variations are not considered defects.
Please review the product description and ingredients before purchasing.
If you have allergies, sensitivities, or concerns about an ingredient, please review the ingredient list carefully and contact us with any questions before using the product.
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Contact Us
If you have a question about your order, shipping, or a product issue, please contact Suds Up Soap Company through our website’s contact page.
We’re happy to help and want you to have a great experience with your order.
Thank you for supporting Suds Up Soap Company!
Clean. Fresh. Fragrant. Handmade.