Terms & Conditions
Effective Date: September 5, 2026
Welcome to Suds Up Soap Company. These Terms & Conditions govern your use of our website and your purchase of products from Suds Up Soap Company. By accessing our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before using our website or purchasing our products.
1. About Suds Up Soap Company
Suds Up Soap Company is a handmade bath and body care business offering products such as handmade soaps, sugar scrubs, body oils, and other personal-care products.
Throughout these Terms & Conditions, “Suds Up,” “we,” “us,” and “our” refer to Suds Up Soap Company. “You” and “your” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation of the website or the experience of other customers.
You may not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce, or distribute our website content without permission.
- Interfere with the security or operation of the website.
- Use our products, images, branding, or content for commercial purposes without our written permission.
We reserve the right to refuse service or restrict access to our website when reasonably necessary.
3. Products
We make our products in small batches and by hand. Because of this, slight variations in color, appearance, texture, size, or scent may occur from one product or batch to another.
These variations are normal characteristics of handmade products and do not necessarily indicate a defect.
We make reasonable efforts to display product descriptions, photographs, colors, scents, sizes, and other information accurately. However, colors and appearances may vary depending on your device or screen.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
4. Product Use & Safety
Our products are intended for their stated personal-care purposes and should be used according to the product instructions.
Before using any new product, we recommend reviewing the ingredient list and performing a small patch test when appropriate.
Discontinue use if irritation, discomfort, or an allergic reaction occurs.
Avoid contact with the eyes unless the product is specifically intended for use around the eyes. Keep products away from children and use them only as directed.
Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their individual needs or sensitivities.
If you have known allergies, sensitivities, or concerns about using a particular ingredient, please review the ingredient list before purchasing or using the product and consult an appropriate healthcare professional when necessary.
Suds Up Soap Company does not provide medical advice, diagnosis, or treatment through this website or through our products.
5. Ingredients
We provide ingredient information for our products as accurately as possible.
Customers are responsible for reviewing the ingredient information before purchasing and using a product. If you have questions about a particular ingredient, please contact us before placing your order.
6. Orders
By placing an order through our website, you agree that the information you provide is accurate and complete.
We reserve the right to cancel or refuse an order when necessary, including in situations involving:
- Product availability issues.
- Pricing or listing errors.
- Suspected fraudulent activity.
- Incorrect customer information.
- Other circumstances that require an order to be canceled.
If we cancel an order after payment has been received, we will provide an appropriate refund for the canceled order.
7. Prices & Payments
All prices are listed in U.S. dollars unless otherwise stated.
Prices may change at any time without prior notice. A price change will not affect an order that has already been accepted and processed.
Applicable taxes and shipping charges may be added to your order during checkout.
Payment must be successfully processed before an order is considered complete.
8. Shipping & Delivery
We will make reasonable efforts to process and ship orders within the timeframe stated on our website.
Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control.
Customers are responsible for providing an accurate shipping address. Suds Up Soap Company is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
For additional information, please review our Shipping Policy.
9. Returns, Exchanges & Refunds
Our return, exchange, and refund practices are governed by our Return & Refund Policy.
Customers should review that policy before placing an order.
Certain products may not be eligible for return or exchange for hygiene and safety reasons.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so that we can review the situation and determine the appropriate resolution.
10. Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact Suds Up Soap Company promptly after delivery.
When contacting us, please provide your order information and photographs of the product and packaging when requested.
We will review the issue and, when appropriate, provide a replacement, refund, or other reasonable resolution.
11. Intellectual Property
All content appearing on this website, including but not limited to:
- Logos
- Business names
- Product names
- Photographs
- Graphics
- Product descriptions
- Written content
- Website designs
- Marketing materials
is owned by or used with permission by Suds Up Soap Company unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or use our intellectual property without our prior written permission.
12. Customer Reviews & User Content
If you submit a review, testimonial, photograph, comment, or other content to Suds Up Soap Company, you grant us permission to use that content for business and marketing purposes, including on our website and social media, unless otherwise prohibited by law.
You represent that you have the right to submit the content and that it does not violate the rights of another person or business.
We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.
13. Promotions & Discounts
Promotions, discounts, coupon codes, bundles, and special offers may have additional terms.
Unless otherwise stated, promotional offers cannot be combined with other discounts and may be limited to certain products, customers, quantities, or time periods.
Suds Up Soap Company reserves the right to modify or end a promotion at any time.
14. Third-Party Services & Links
Our website may contain links to third-party websites, payment processors, shipping providers, social media platforms, or other services.
We are not responsible for the content, availability, privacy practices, security, or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Disclaimer
Our website and products are provided for their intended purposes and on an “as available” basis.
We make reasonable efforts to ensure that our website, product descriptions, and other information are accurate. However, we do not guarantee that all website content will always be complete, current, or error-free.
Product results and experiences may vary from person to person.
Nothing on this website should be interpreted as medical advice or as a guarantee of a particular result from using any product.
16. Limitation of Liability
To the extent permitted by applicable law, Suds Up Soap Company will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Suds Up Soap Company and its owners, employees, contractors, and representatives from claims, damages, losses, liabilities, and expenses arising from your misuse of our website or products, violation of these Terms & Conditions, or violation of another person’s rights.
18. Privacy
Your use of our website may involve the collection and processing of certain information.
Please review our Privacy Policy to learn how we collect, use, store, and protect customer information.
19. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
When changes are made, the updated version will be posted on this page with a revised effective date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted according to the laws applicable in the State of Alabama, without regard to conflict-of-law principles, except where applicable law requires otherwise.
21. Contact Us
If you have questions regarding these Terms & Conditions, our products, or an order, please contact Suds Up Soap Company through the contact information provided on our website.
Suds Up Soap Company
Birmingham, Alabama
Website: sudsupsoapcomp.com
Email: Alex.hosea27@gmail.com
Last Updated: September 5, 2026